mentari88 Privacy Policy

This page describes what we collect when you use mentari88 and how we keep that data protected. When you open an account, deposit funds, or play games on our platform, we collect personal information — your email, identity documents, payment details, and gameplay history. We use this information to verify your identity, process payments, comply with gaming regulations, and improve your experience on mentari88.

We at mentari88 take data security seriously. We encrypt sensitive information, limit access to authorized staff, and follow industry-standard practices to protect your account and financial details. This policy explains what data we collect, how we use it, who may access it, and what rights you have regarding your information.

If you have questions about how we handle your data or want to access, update, or delete your information, contact our support team. We will respond to privacy requests within a reasonable timeframe and in accordance with applicable data protection regulations.

What Data We Collect on mentari88

We at mentari88 collect several categories of information when you use our platform. First, we collect account registration data: your full name, email address, date of birth, phone number, and residential address. We require this information to create and verify your mentari88 account and to comply with Know Your Customer (KYC) regulations in Indonesia and internationally.

Second, we collect identity verification documents. When you open a mentari88 account, we ask for a government-issued ID (such as a national ID card or passport) and proof of address (such as a utility bill or rental agreement). We store copies of these documents securely to prove that your account holder identity has been verified and to prevent fraud and underage access.

Third, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record your transaction details, including the payment method, amount, date, and confirmation number. We do not store full credit card numbers or sensitive banking credentials; payment processors handle that data directly.

Fourth, we collect gameplay and account activity data. When you log into mentari88, play a Liga 1 football bet, spin a slot game, or participate in live roulette, we log your actions — which games you played, your bet amounts, results, and balances. This data helps us track loyalty tier progression, calculate weekly cashback, detect fraud, and resolve disputes.

We collect device and browser information

When you access mentari88, we also log your IP address, browser type, device type, and approximate location. This helps us prevent unauthorized access, detect suspicious activity, and improve platform performance.

How We Use Your Data on mentari88

We at mentari88 use your data for several core purposes. First, we use it to provide our service — to create your account, process your deposits and withdrawals, run games, track your balance, and administer bonuses and loyalty tiers. Without this data, mentari88 cannot operate.

Second, we use data to comply with legal and regulatory requirements. Indonesian gaming authorities, international financial regulators, and anti-money-laundering laws require us to verify player identities, track deposits and withdrawals, and maintain records. We use your identity documents and payment history to meet these obligations.

Third, we use data for fraud prevention and security. We monitor for suspicious patterns — unusual login locations, rapid deposits followed by large withdrawals, multiple accounts from the same device — to protect you and mentari88 from fraud. If we detect suspicious activity, we may temporarily freeze your account pending investigation.

Fourth, we use data to improve mentari88. We analyze gameplay patterns to understand which games are popular, which payment methods work best, and how to improve our platform experience. We also use feedback and support interactions to fix bugs and add features.

Fifth, we use data for marketing and communication. We may send you emails about new game releases, seasonal promotions around Idul Fitri or Idul Adha, bonus offers, and account notifications. You can unsubscribe from marketing emails in your account settings, though we will still send transactional messages such as withdrawal confirmations.

Account Verification: We use your identity documents and personal information to verify your identity and prevent duplicate or fraudulent accounts.
Payment Processing: We use your payment details to execute deposits and withdrawals and to maintain transaction records.
Loyalty & Bonuses: We track your gameplay to calculate tier advancement, weekly cashback, and promotional eligibility on mentari88.
Regulatory Compliance: We maintain records of your account and transactions to comply with Indonesian and international gaming regulations.

Data Sharing and Third-Party Processors on mentari88

We at mentari88 do not sell or share your personal information with third parties for marketing purposes. However, we do share data with certain processors and partners necessary to operate our platform. Payment processors — the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers — receive your payment information and transaction details to process your deposits and withdrawals. These processors are bound by confidentiality agreements and process data only as instructed by mentari88.

We also share data with our hosting and storage providers. Our servers and databases may be located outside Indonesia, including in other Southeast Asian countries or internationally. When your data is stored outside Indonesia, it remains subject to our privacy protections, though it may be subject to different local laws. We use encryption and security measures to protect data in transit and at rest.

We may disclose data when required by law. If an Indonesian court issues a subpoena or if gaming regulators request information about your account, we will comply with lawful requests. We will not disclose data to law enforcement without a valid legal process, except in extreme circumstances where public safety is at immediate risk.

Your Rights and Data Access on mentari88

You have the right to access your personal data on mentari88. You can view and update most information in your account settings — email address, phone number, residential address. To request a full copy of all data we hold about you, contact our support team with a clear request. We will compile your data and send it to you within a reasonable timeframe.

You have the right to request corrections. If you discover that information in your mentari88 account is inaccurate or incomplete, you can request that we update it. For identity documents or payment details, we may ask for supporting documentation before making changes.

You have the right to request deletion of your account and associated data, subject to legal limits. If you want to close your mentari88 account, we can disable it immediately. However, we are required by gaming and financial regulations to retain certain information — identity documents, transaction records, and account history — for a period of time after closure. We cannot delete this data until the retention period expires.

You have the right to withdraw consent for marketing communications. If you no longer want to receive promotional emails from mentari88, you can unsubscribe in your account settings or reply to any marketing email with a request to stop.

Cookies and Tracking Technology on mentari88

We at mentari88 use cookies and similar tracking technologies to improve your experience. Cookies are small files stored on your device that help us remember your login status, preferences, and gameplay history. When you return to mentari88, cookies allow you to stay logged in and load your account faster.

We use two types of cookies. Essential cookies are required for mentari88 to function — they store your session information and security tokens. Analytical cookies help us understand how players use our platform — which games are popular, how long sessions last, and which payment methods are preferred. You can adjust cookie settings in your browser to limit or block non-essential cookies, though this may reduce mentari88 functionality.

We also use tracking pixels and log files to monitor traffic and usage patterns. This helps us detect suspicious activity, measure the effectiveness of our promotions, and optimize our platform.

Data Security Practices on mentari88

We at mentari88 use industry-standard security measures to protect your data. All sensitive information — passwords, identity documents, payment details — is encrypted using SSL (Secure Sockets Layer) or similar technology. This means that data in transit between your device and our servers is protected against interception.

Our servers use firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access. We limit staff access to sensitive data — only employees who need it for their job can view your account information. We also use multi-factor authentication for critical administrative functions on mentari88.

Despite these precautions, no system is non-specific info secure. We cannot guarantee that data will never be compromised. If we discover a security breach affecting mentari88 user data, we will notify affected players as soon as possible and cooperate with relevant authorities.

Data Retention on mentari88

We at mentari88 retain your data for as long as your account is active and for a reasonable period afterward. Account registration data, identity documents, and transaction records are retained for a minimum of five years after account closure to comply with Indonesian gaming and financial regulations. After this period, we will securely delete or anonymize your data, unless we are required by law to retain it longer.

Gameplay and activity logs may be retained longer for fraud detection and dispute resolution purposes. If you request deletion before the legal retention period expires, we will disable your account and flag your data for deletion on schedule, but we cannot permanently delete it until we are legally permitted to do so.

Contact Us About Privacy on mentari88

If you have questions about our privacy practices, want to exercise your data rights, or have a privacy complaint, contact our support team. We are available via live chat, email, and phone. Our staff can process data access requests, deletion requests, or complaints within a reasonable timeframe.

If you believe we have violated your privacy rights or acted in non-compliance with applicable data protection law, you can also lodge a complaint with your local data protection authority in Jakarta, Surabaya, Bandung, Medan, or Semarang. We at mentari88 are committed to resolving privacy concerns fairly and transparently.

This privacy policy is effective as of today's date and may be updated periodically. Major changes will be notified to you via email or in-app notification. Your continued use of mentari88 after such notification constitutes acceptance of the updated policy.